Wednesday, November 28, 2007

The Fountain Hotel, Cape Town

Maybe my stay at The Southern Sun raised the bar and spoiled me rotten. Every time I compare the Fountain Hotel hotel with them, the Fountain just doesn't measure up. As a guest who stayed for three months, they should have gone out of their way to make sure I enjoyed my stay. I had no such luck.
***
The room
Because I was going to be here for quite some time so I stayed in a suite with a kitchenette at a discounted ZAR17,000/month. No microwave but I had an electric oven, stove top and complete kitchenware.

The bed had a queen sized width but a strangely short length-- my feet dangled at the edge whenever I lay flat on my back!

If you're the sort of person who likes to fall asleep while watching the TV, you're out of luck because it won't fit the room. The TV is outside in the living room and only has a couple of sports and movie channels. (The Southern Sun definitely had more channels.)

The bathroom had a shower/tub combo and it passed my will-walk-barefoot test. Towels were not as big and fluffy as I'd want them to be but I figured for the cost of this room, it should have been as luxurious as the Wild Mushroom Guesthouse at Stellenbosch!

To welcome me, I had a small basket of fruit and a plate of cheese and crackers. For some reason, I never got around to eating the fruit and it remained rotting on the table until I checked out three months later. I purposely did not throw it out just to see if housekeeping would notice it.

Amenities

What amenities? The pool? Hahaha! What a joke! It allegedly had a heater but even after my many complaints, the water never warmed up. Despite it being winter, I decided to give it a chance anyway and went for a swim.

Big mistake.

It's longer than it is wide and I cut my hand along one side as I tried to do my laps. (As of this writing, I still have the scar on my wrist.) After 15 minutes, I had to stop because my eyes were stinging very badly! The cloudy water should've given me the hint that there was too much chlorine. I couldn't open my eyes the next day because they were still so puffy and caked with the salt from my tears.

Oh and don't get me started on the gym! I complained and complained but during my whole stay (three months!), they never got around to fixing the broken rowing machine. The lone weights machine is a safety hazard with no operating instructions and is in dire need of oiling.

Service
The staff is friendly and I honestly believe that they try very hard. Unfortunately it's the result and not the effort that matters.

Every morning for three months, I gave my room number to the same lady at the breakfast buffet. It seems that she could never remember me. Maybe to her, all of us asians look alike. TO her credit however, she finally got it right during my last week but she never greeted me by name. In fact, none of the staff ever took the trouble to learn my name!

The breakfast spread is good but I missed the free apples that the Southern Sun always had for its guests. The coffee and tea is self-service so you get it instantaneously but it's not as fancy as the Sun's made-to-order cappucinos and latte.

Some tips:
1. Request for a room on the higher floors. The streets are very busy and very noisy. Every 8pm, there's a honey truck that drains the septic tank across the street and it's very loud and annoying.
2. Use the do not disturb sign! Housekeeping will come and clean your room at 8am. Even on Saturdays. And Sundays. WTF!?!
3. Laundry is very expensive. For the price of washing a shirt, I can do a whole week's worth at the same-day service Nannucci laundromat right behind the hotel.

Conclusion: 0
There was always a lot of Mandarin speaking tourists while I was there so I guess that's a good sign. If you're just looking for a place to stay while you're vacationing in Cape Town, The Fountain Hotel would be a good choice. The daily rate is cheaper than the Southern Sun's and if you're willing to overlook the pool and gym, it's really not that bad.
***
If you liked this review, you may also want to read my review of the Southern Sun: Cape Sun.

1 comment:

SuperM said...

Firstly, for such a bad experience and review, I didn't get a sense of 3 pawikan points worth, pero 3 pawikan legs.

They can't even get past Hospitality 101 - know your guests, even more so when they are practically family. 3 months is a long time to be unrecognised. Last I checked, you don't have the face of a wallpaper.

As for the bed, I believe the movers had placed the queen-sized bed horizontally instead of the usual vertical alignment. Either that, or your head pillows were placed in the wrong position.

You could have taken a picture of the rotting fruits each day they were there and upload a multimedia journal on Youtube for us to track the rotting process. It's Art.

This is an awesome review for the details. At least you earned yourself a scar during your secondment to the war zone of Cape Town.